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This policy applies to all paid business accounts on the Wildfire CityPages network, operated by Wildfire Internet. We believe in straightforward terms with no surprises.
There are no long-term contracts on CityPages. You can cancel your business subscription at any time from your admin panel or by contacting us directly. No cancellation fees apply.
When you cancel, your account remains fully active through the end of your current billing period. You will not be charged again after that date.
At the end of the billing period your account is automatically downgraded to a Basic Nameplate listing — your business name will remain in the Directory at no charge, but your admin panel, Business Hub posting access, motion tile, landing page, and any banner placements will be removed.
If your business is permanently closed and you would like your listing removed entirely, contact us and we will delete the account promptly.
Paid listings in Eats and the Directory are sorted within each category by the date you joined. That date is a benefit of continuous membership. If your account remains inactive for more than 30 days after your billing period ends, your original sign-up date is permanently released.
If you reactivate your account after that point, your sort date resets to the date of reactivation. You will likely lose your position in the sort order within your product and service categories, as other businesses will have joined in the time you were away.
Monthly subscription fees are non-refundable. Because your account remains active through the end of the billing period after cancellation, you always receive the full value of what you paid for. We do not issue prorated refunds for partial months.
If you believe you were charged in error, contact us within 30 days and we will review the situation. Errors on our part will always be corrected.
You can upgrade your plan at any time and the new rate takes effect immediately. Downgrading to a lower tier takes effect at the start of your next billing cycle, so you keep your current benefits through the end of the period you have already paid for.
If a payment fails we will notify you by email and attempt the charge again over the following several days. If the payment cannot be collected your account will be downgraded to a Basic Nameplate listing until billing is resolved. You can update your payment method at any time from your admin panel.
If you have any questions about your subscription or this policy, reach us through our contact page. We are happy to help.